Breeze Pergolas
Privacy Policy
Effective Date: [Insert Date]
BY ACCESSING, USING, OR INTERACTING WITH THIS WEBSITE, YOU CONSENT TO THE COLLECTION, USE, STORAGE, DISCLOSURE, AND PROCESSING OF YOUR INFORMATION AS DESCRIBED IN THIS PRIVACY POLICY.

Welcome to Breeze Pergolas (“Breeze,” “Company,” “we,” “our,” or “us”).
This Privacy Policy explains how Breeze collects, uses, stores, discloses, processes, and protects personal information obtained through:

• our website
• quote requests
• consultations
• purchases
• email and SMS subscriptions
• marketing campaigns
• contractor and installer applications
• events
• social media interactions
• advertising platforms
• customer support communications
• other online and offline interactions

This Privacy Policy is intended to be broad and enforceable to the maximum extent permitted by applicable law. It is incorporated into and forms part of our Terms of Service.

SECTION 1 — INFORMATION WE COLLECT
We collect personal information in a variety of ways and for numerous business and operational purposes.

1.1 Information You Voluntarily Provide
When you interact with Breeze, we may collect information including:

• full name
• email address
• phone number
• mailing address
• billing address
• shipping address
• project details
• property information
• financing inquiries
• contractor or installer information
• uploaded photographs, renderings, or files
• communications and correspondence
• social media interactions
• customer support requests

This information may be collected when you:

• request a quote
• make a purchase
• subscribe to email or SMS communications
• submit forms
• schedule consultations
• participate in promotions or giveaways
• apply as an installer or contractor
• contact customer support
• leave reviews or testimonials
• interact with advertisements or social media

1.2 Automatically Collected Information

When you browse our website or interact with emails, advertisements, or digital content, we may automatically collect:

• IP address
• browser type
• operating system
• device identifiers
• geolocation information (approximate)
• browsing activity
• pages viewed
• session duration
• referring URLs
• click behavior
• engagement metrics
• ad interaction data
• purchase behavior
• abandoned cart activity
• heatmap and session replay activity
• email open and click activity

We may use:

• cookies
• pixels
• scripts
• ad beacons
• tracking technologies
• analytics tools
• retargeting technologies
• CRM integrations
  to collect this information.

1.3 Marketing & Behavioral Data

We may collect and analyze information regarding:

• browsing behavior
• purchasing behavior
• product preferences
• quote activity
• advertising engagement
• email engagement
• SMS engagement
• event participation
• website interaction history

This information may be used to:

• personalize content
• optimize advertising
• improve user experience
• analyze trends
• improve products and services
• remarket products and services
• create targeted audiences

1.4 Call Recordings

If you contact Breeze by phone, calls may be monitored or recorded for:

• quality assurance
• customer service
• training
• fraud prevention
• operational purposes
• legal compliance

Call recordings may be retained for a commercially reasonable period consistent with business and legal requirements.

SECTION 2 — CONSENT TO COLLECTION & PROCESSING

BY USING THE WEBSITE OR PROVIDING INFORMATION TO BREEZE, YOU EXPRESSLY CONSENT TO THE COLLECTION, USE, STORAGE, DISCLOSURE, AND PROCESSING OF YOUR INFORMATION AS DESCRIBED IN THIS PRIVACY POLICY.

If you do not agree with this Privacy Policy, do not use the website.

You may withdraw consent to marketing communications at any time by:

• clicking unsubscribe links
• replying STOP to SMS communications
• contacting Breeze directly

Withdrawal of consent does not affect:

• prior lawful processing
• transactional communications
• legal notices
• operational communications
• communications necessary to complete transactions

We may process information without additional consent where permitted by law, including:

• performance of contracts
• legitimate business interests
• fraud prevention
• legal compliance
• enforcement of agreements
• protection of rights and safety

SECTION 3 — HOW WE USE YOUR INFORMATION

We may use information for legitimate business purposes including:

• processing transactions
• shipping and delivery coordination
• customer support
• quote preparation
• project management
• installation coordination
• marketing campaigns
• SMS campaigns
• email campaigns
• retargeting and advertising
• analytics and website optimization
• fraud prevention
• enforcing agreements
• improving products and services
• legal compliance
• communicating with customers
• conducting surveys or research
• maintaining business records

We may also use information to:

• personalize website content
• recommend products
• analyze trends
• improve user experience
• build lookalike or custom audiences for advertising

SECTION 4 — EMAIL, SMS & MARKETING COMMUNICATIONS

By providing your contact information, you expressly consent to receive:

• marketing emails
• promotional SMS messages
• abandoned cart reminders
• quote follow-ups
• appointment reminders
• transactional communications
• event invitations
• promotional campaigns
• product announcements
• customer service communications

Message frequency may vary.

Standard carrier messaging and data rates may apply.

You may opt out at any time by:

• clicking unsubscribe links
• replying STOP to SMS communications
• contacting us directly

Even after opting out of marketing communications, Breeze may still send:

• transactional communications
• legal notices
• operational updates
• customer service communications

We may use third party marketing and CRM providers to facilitate communications and audience targeting.

SECTION 5 — COOKIES, TRACKING & ANALYTICS

Breeze uses cookies and similar technologies to:

• operate the website
• remember preferences
• improve performance
• personalize content
• analyze traffic
• optimize marketing
• measure advertising performance
• retarget users

We may use tools and services including:

• Google Analytics
• Meta/Facebook Pixel
• Google Ads
• TikTok Pixel
• Shopify integrations
• CRM systems
• email marketing platforms
• heatmapping software
• session replay software
• retargeting platforms

Certain third parties may collect information regarding your browsing activity across websites and devices for advertising purposes.

Most browsers allow users to disable cookies; however, portions of the website may not function properly if cookies are disabled.

SECTION 6 — DISCLOSURE TO THIRD PARTIES

Breeze does not sell personal information.

However, we may share information with trusted third parties where reasonably necessary to operate our business, including:

• payment processors
• shipping providers
• CRM providers
• marketing platforms
• analytics providers
• customer support providers
• financing companies
• independent contractors or installers when authorized
• legal or regulatory authorities
• affiliates or service providers

Service providers may process information solely as necessary to perform services on our behalf.

Third party providers may have their own privacy policies governing their handling of information.

Breeze is not responsible for the privacy practices of third parties.

SECTION 7 — PAYMENT PROCESSING

Our ecommerce platform and certain payment processing functions may be provided by third party providers.

Payment information is processed directly by payment providers and is subject to their respective privacy and security policies.

Breeze does not store full credit card information on its servers.

Payment processors may retain and process information in jurisdictions outside your state or country of residence.

SECTION 8 — THIRD PARTY LINKS & WEBSITES

Our website may contain links to third party websites, financing providers, social media platforms, installers, contractors, or external services.

Breeze does not control and is not responsible for:

• third party websites
• third party content
• external privacy practices
• external security practices
• third party products or services

Users interact with third party websites at their own risk.

SECTION 9 — SALE OF INFORMATION & TARGETED ADVERTISING

Breeze does not sell personal information in the ordinary meaning of the term.

However, certain advertising and analytics technologies may constitute “sharing” or “targeted advertising” under certain privacy laws.

Third party advertising providers, including Google and Meta, may receive limited information regarding website activity to assist with:

• audience targeting
• remarketing
• ad optimization
• campaign analytics

Users may opt out of certain targeted advertising activities through:

• browser settings
• platform privacy controls
• applicable opt-out mechanisms

SECTION 10 — DATA SECURITY

Breeze implements commercially reasonable administrative, technical, organizational, and security safeguards designed to protect personal information against:

• unauthorized access
• misuse
• disclosure
• alteration
• destruction
• theft

However:

• no website
• no network
• no internet transmission
• no electronic storage system

can be guaranteed completely secure.

Users provide information at their own risk.

SECTION 11 — CALIFORNIA PRIVACY RIGHTS

California residents may have additional rights under the California Consumer Privacy Act (“CCPA”) and California Privacy Rights Act (“CPRA”).

Subject to applicable law, California residents may request:

• access to collected personal information
• deletion of personal information
• correction of inaccurate information
• information regarding categories of collected data
• information regarding categories of disclosed data

Breeze does not sell personal information as traditionally understood.

California residents may submit requests by contacting Breeze using the information below.

We may verify identity before processing requests.

SECTION 12 — INTERNATIONAL USERS

Breeze primarily operates in the United States.

If you access the website from outside the United States, you acknowledge and consent that information may be transferred to and processed within the United States where privacy laws may differ from those in your jurisdiction.

Your continued use of the website constitutes consent to such transfer and processing.

SECTION 13 — DATA RETENTION

Breeze retains personal information only as long as reasonably necessary for:

• business operations
• legal compliance
• dispute resolution
• fraud prevention
• contract enforcement
• operational purposes

Retention periods vary depending on:

• transaction history
• account activity
• legal obligations
• business needs

SECTION 14 — CHILDREN’S PRIVACY

Breeze services are not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13.

If we become aware that such information has been collected, we will take reasonable steps to delete it.

SECTION 15 — BUSINESS TRANSFERS

In the event of:

• merger
• acquisition
• restructuring
• financing
• asset sale
• bankruptcy
• business transfer

personal information may be transferred to:

• successor entities
• investors
• lenders
• acquirers
• affiliated parties

subject to appropriate confidentiality and data handling obligations.

SECTION 16 — CHANGES TO THIS PRIVACY POLICY

Breeze reserves the right to modify this Privacy Policy at any time without prior notice.

Updated policies become effective immediately upon posting to the website.

Continued use of the website constitutes acceptance of the revised Privacy Policy.

SECTION 17 — CONTACT INFORMATION

Breeze Pergolas

Website: Breeze Pergolas
Email: privacy@breezepergolas.com
Phone: XXX-XXX-XXXX

FINAL ACKNOWLEDGMENT

By using the Breeze website, submitting information, requesting quotes, subscribing to communications, or purchasing products or services, you acknowledge that you have read, understood, and agreed to this Privacy Policy in full.