Frequently Asked Questions
From design to installation, Breeze provides the guidance and support you need at every step.
Frequently Asked Questions
General Questions
Why are Breeze pergolas priced significantly lower than traditional custom pergolas?
Traditional pergola projects often involve multiple layers of markup throughout the supply chain, including:
- local contractors
- distributors
- warehouses
- sales representatives
- subcontractors
- intermediaries
Each layer typically adds substantial margin to the final project cost.
Breeze simplifies that process by working with standardized manufacturing, direct sourcing, and streamlined logistics to bring premium pergola systems directly to consumers at a significantly better value than many traditional custom-built outdoor structures.
This allows us to:
- invest more into materials and engineering
- reduce manufacturing inconsistencies
- offer premium designs at a more accessible price point
Many customers who explored traditional custom pergola options prior to discovering Breeze received quotes ranging from $30,000 to well over $100,000 depending on the project scope and customization level.
How does Breeze compare to lower-cost pergolas sold online or through big box retailers?
Many lower-cost pergolas prioritize minimizing manufacturing and material costs to achieve lower retail pricing.
This often results in compromises involving:
- aluminum thickness
- hardware quality
- finish durability
- structural rigidity
- waterproofing performance
- wind resistance
- long-term product longevity
Common issues with lower-cost pergolas may include:
- rusting hardware
- instability
- rattling or movement
- leaking roof systems
- finish deterioration
- limited warranty support
Breeze pergolas are designed with a focus on:
- structural durability
- premium finishes
- long-term outdoor performance
- modern engineering
- cleaner aesthetics
- better customer support
Our systems are backed by:
- up to 20-year structural warranty coverage on Signature™ systems
- 15-year structural coverage on standard pergolas
- 10-year finish protection
- 5-year motor coverage
What quality standards does Breeze follow?
Breeze pergolas are designed around:
- long-term structural performance
- modern outdoor living functionality
- premium outdoor aesthetics
- durability in real-world environments
Our systems are engineered using:
- powder coated aluminum
- stainless steel hardware
- integrated drainage systems
- weather resistant components
- heavy-duty structural framing
We prioritize:
- structural integrity
- manufacturing consistency
- finish durability
- long-term outdoor performance
Every Breeze pergola is designed to provide a premium outdoor experience while minimizing the maintenance issues commonly associated with traditional outdoor structures.
Do you offer financing?
Yes.
Financing and installment payment options may be available through approved third-party financing providers at checkout.
Depending on eligibility and provider availability, customers may be able to:
- split payments into installments
- finance purchases over time
- select from multiple payment plan options
Financing approvals, terms, rates, and payment schedules are determined solely by the financing provider.
Product Features
What materials are Breeze pergolas made from?
Breeze pergolas are constructed primarily from premium powder coated aluminum engineered for long-term outdoor durability and low maintenance performance.
Depending on the model and configuration, systems may include:
- heavy-duty aluminum posts and beams
- extruded aluminum louvers
- stainless steel hardware
- integrated motorized systems
- weather resistant seals
- concealed drainage systems
- optional tempered glass systems
- privacy wall systems
Unlike traditional wood pergolas, aluminum will not:
- rot
- warp
- crack
- attract termites
- require constant staining or repainting
Are Breeze pergolas watertight?
Breeze pergolas are engineered to provide strong weather resistance and integrated rain management.
When louvers or roof systems are fully closed:
- rainwater is directed into concealed gutter channels
- drainage flows internally through the structure
- water exits through designated drainage pathways within the posts
In normal weather conditions and when properly installed, Breeze pergolas provide excellent rain protection.
However, no outdoor structure should be considered completely waterproof under all weather conditions.
Extreme weather, wind-driven rain, clogged drainage systems, or severe storms may result in minor water intrusion.
How much wind can the pergola withstand?
Wind resistance varies depending on:
- pergola model
- dimensions
- mounting surface
- engineering configuration
- installation quality
- environmental conditions
Our higher-end systems, including Signature™ configurations, are engineered for significantly enhanced structural performance compared to standard consumer pergolas.
Customers located in:
- coastal regions
- canyon zones
- high wind environments
- hurricane-prone areas
may require:
- upgraded anchoring
- enhanced engineering
- site-specific review
No outdoor structure is immune to all environmental conditions, and pergolas should always be operated responsibly during severe weather.
What is the snow load rating?
Snow load capacity depends on:
- pergola model
- size
- engineering configuration
- local installation requirements
Certain Breeze systems are engineered for substantial snow load performance when properly installed.
Customers located in heavy snow regions should contact our team for guidance regarding:
- snow load requirements
- local engineering recommendations
- upgraded structural options
What are the main differences between the models?
LuxShade™
An upgraded premium pergola system featuring expanded customization, enhanced weather performance, and integrated accessory compatibility.
SkySlide™
A retractable roof pergola system designed to create maximum flexibility between open-air and covered outdoor environments.
Signature™
Our fully customized pergola solution designed for luxury residential and commercial projects requiring advanced customization, architectural integration, and premium engineering.
Do you offer custom sizes?
Yes.
Breeze offers fully customized pergola solutions through our Signature™ line.
Custom projects may include:
- oversized structures
- unique dimensions
- custom layouts
- integrated lighting
- outdoor kitchens
- glass systems
- privacy walls
- commercial installations
- motorized features
- advanced architectural integrations
Custom projects may require additional engineering review and lead time.
Is the pergola height adjustable?
Is the pergola height adjustable?
Installation & Assembly
Do I need professional experience to assemble a Breeze pergola?
No.
Breeze pergolas are designed for simplified assembly and many customers successfully complete installation using standard tools and general construction experience.
However:
- larger pergolas require multiple people
- electrical components may require licensed professionals
- mounting surfaces vary by project
Professional installation may still be recommended depending on:
- pergola size
- complexity
- site conditions
- local regulations
Do you offer installation services?
Do you offer installation services?
What foundation is required?
Breeze pergolas can typically be installed on:
- concrete
- pavers
- composite decking
- wood decking
- porcelain tile
- other stable, properly prepared surfaces
Proper anchoring and structural support are critical for long-term performance.
Certain projects may require:
- concrete footings
- reinforced pads
- engineered foundations
Customers should consult with qualified professionals regarding site-specific requirements.
Can the pergola be moved after installation?
Yes.
Breeze pergolas can generally be:
- disassembled
- relocated
- reinstalled
However, relocation may require:
- new anchoring
- replacement hardware
- professional assistance
- updated engineering review
Improper disassembly or relocation may void warranty coverage.
How heavy are the pergola packages?
Packaging weight varies depending on:
- pergola model
- dimensions
- accessories
- configuration
Many pergola shipments range from approximately:
- 250 lbs to 500+ lbs
Larger custom projects may exceed these ranges significantly.
Customers should ensure adequate unloading access and assistance upon delivery.
Warranty & Returns
Can I order replacement parts?
Yes.
Replacement parts may be available for:
- structural components
- louvers
- hardware
- motors
- remotes
- drainage components
- accessories
Availability may vary depending on:
- product age
- model
- finish
- manufacturing updates
Please contact our support team for assistance.
What warranty does Breeze offer?
Breeze warranty coverage includes:
Coverage Type | Warranty Length |
Standard Pergola Structure | 15 Years |
Signature™ Structure | 20 Years |
Motors & Electronics | 5 Years |
Powder Coating Finish | 10 Years |
Accessories | 1 Year |
Warranty coverage applies to manufacturing defects under normal residential use and proper maintenance conditions.
Please review our full Warranty Policy for complete details, exclusions, and limitations.
How do returns work?
Standard pergola systems may be eligible for return within fourteen (14) calendar days of delivery, subject to approval and applicable fees.
Returns may involve:
- cancellation fees
- restocking fees
- freight costs
- packaging requirements
- inspection approval
Custom pergolas, Signature™ projects, and made-to-order systems are generally non-refundable.
Please review our full Returns & Cancellation Policy for complete details.
What happens if my pergola arrives damaged?
Customers must inspect all shipments within seven (7) calendar days of delivery and report:
- freight damage
- missing parts
- defects
- incorrect products
If damage is confirmed, Breeze may:
- provide replacement parts
- coordinate repairs
- replace affected components
- provide other appropriate resolutions
Please retain:
- packaging
- photos
- delivery documentation
- freight labels
when submitting claims.